Need help? We’re here to support you.

Business Users

If you want to learn more about what you can do on We Are Thornton Heath, then check out our Knowledge Base . You’ll find answers to many of the common questions businesses have.

You can also contact us using the Intercom button in the lower right-hand corner of your browser when you are logged in to your account. If we’re available, we’ll respond to your question right away, or come back to you as soon as possible - usually within 24 hours.

App Users

Technical Issues

If you are experiencing technical issues with your We Are Thornton Heath app, it is a good idea to check you have downloaded the latest version first.

Go to the relevant App Store or Google Play page for the app, check the version and compare this to what is present on your phone. Often, a simple update will fix the issue.

If the problem persists, please get in touch with us.It is helpful to know which version of the app you are using, the model of your phone and, as far as possible, exactly what the issue is.

Signing Up

You should find the sign-up process straightforward. The more detail you enter, the better your app user experience will be. If you wish to edit this information after you have signed up, you can do so in the Profile section.

Logging In

If you do not receive an email with your Magic PIN to the email address you enter into the app, then either:

  • The email address hasn’t been previously registered. You need to sign up; or
  • The Magic PIN email has been caught in your spam filters. Please check your spam or junk folder.

If you continue to have difficulties, please get in touch with us.

Deleting Your Account

If you wish to delete your account, you can do so immediately within the app in the Profile section.

If you do not have access to the app, you can also request for your account to be deleted manually by us.